Member Services & DMV Specialist

ECAAA AAA East Central; Kentucky; On-site; USD 30,000 - 52,000; Full time

Benefits offered by this job

Health coverage

401(K) matching

Tuition assistance

Floating holidays & PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises is seeking a Branch Specialist in Kentucky to greet members and determine service needs. You will process DMV-related transactions, provide travel and membership support, and promote AAA products.

This role requires notary knowledge and strong customer service. Responsibilities include handling registrations, preparing TripTiks, booking hotels or cars, and assisting with payments and renewals.

Qualifications

• High School GED Required.
• 1-3 years Branch Specialist 1 and/or 2 or related experience Required.
• Basic computer literacy and data input skills.
• Ability to operate basic office equipment and perform basic accounting duties.
• Ability to work quickly and handle multiple tasks or assignments on a daily basis.
• Prior experience using State DMV licensing system.
• As required, obtains and maintains valid notary license Notary Public - National Notary Association within 1 Year.

Responsibilities

• In States offering DMV license services, provides registration services to members; maintains current knowledge of DMV regulations and completes all transactions according to State DMV and Club procedures.
• Prepares TripTiks; provides maps, tour books and other travel-related materials.
• Assists members with hotel and/or car reservations.
• Promotes and sells AAA memberships.
• Processes membership payments.
• Upgrades basic memberships to those with higher value (Plus, Premier, etc.); offers automatic renewal feature.
• Processes insurance payments and offers automatic renewal.
• Issues passport photos and IDP’s.
• Processes Travel Money product transactions; provides merchandise and attraction ticket sales.
• Balances and reconciles cash drawer; prepares daily deposits.
• Performs notary services in accordance with the National Notary Association and Club procedures.
• Identifies cross-sell opportunities based on members’ product needs and service.

Skills

Data entry

Multitasking

Office equipment

Education

High School GED

Job description

Auto Club Enterprises is seeking a Branch Specialist in Kentucky to greet members and determine service needs. You will process DMV-related transactions, provide travel and membership support, and promote AAA products.

This role requires notary knowledge and strong customer service. Responsibilities include handling registrations, preparing TripTiks, booking hotels or cars, and assisting with payments and renewals.