Member Services & DMV Concierge

AAA Auto Club Enterprises; Wheeling (WV); On-site; USD 37,250,000 - 48,712,000; Full time

Benefits offered by this job

Health coverage

401(K) saving plans with company match

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises in Wheeling, West Virginia is seeking a Branch Specialist to greet members, determine service needs, and process or direct services. DMV transactions and notary duties may be required, with travel occasional.

You will assist with travel materials, memberships, payments, and renewals while delivering high standards of service. The role emphasizes accurate data entry, cash handling, and cross-selling opportunities in a fast-paced environment.

Qualifications

• High School GED required.
• 1–3 years Branch Specialist 1/2 or related experience required.
• Basic computer literacy and data input skills.
• Operate basic office equipment and perform basic accounting duties.
• Ability to work quickly and handle multiple tasks daily.
• Prior experience using State DMV licensing system.
• Notary license obtained when required; Notary Public preferred within 1 year.

Responsibilities

• Assist members with DMV license services and registrations where applicable.
• Provide travel planning assistance and maps/materials.
• Promote and sell AAA memberships.
• Process membership and insurance payments; manage renewals.
• Issue passport photos and IDP’s.
• Balance cash drawer and prepare daily deposits.
• Perform notary services as per policy and national standards.
• Identify cross-sell opportunities based on member needs.

Skills

Customer service

Data entry

Multi-tasking

Office equipment operation

Notary license prep

Education

High School GED

Notary Public preferred

Tools

State DMV licensing system

Job description

AAA Auto Club Enterprises in Wheeling, West Virginia is seeking a Branch Specialist to greet members, determine service needs, and process or direct services. DMV transactions and notary duties may be required, with travel occasional.

You will assist with travel materials, memberships, payments, and renewals while delivering high standards of service. The role emphasizes accurate data entry, cash handling, and cross-selling opportunities in a fast-paced environment.