Weekend Member Services Associate — Front Desk

Planet Fitness - TG3E/CM3; Becker Highlands (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical Insurance

Paid Time Off

Free Black Card Membership

401(K) and retirement plans

Flexible Spending Accounts

Job summary

Planet Fitness seeks a Floater/Member Services Representative in Steubenville, OH, a per diem position with no guaranteed schedule, requiring at least 16 hours per month. The MSR is the first contact for members and guests, handling inquiries, sign-ups and payments while maintaining a clean, welcoming club environment.

Responsibilities include greeting members, tours for potential members, processing memberships, managing the POS, and ensuring safety and cleanliness; CPR/AED and tanning

Qualifications

• Must be 18 years of age or older.
• Ability to work onsite; remote work not available.
• Upbeat, professional attitude and strong work ethic.
• Reliable, punctual and dependable.
• CPR/AED certification within required timeframes.
• Tanning certification within company required timeframes.
• MSRs must submit to a National Sex Offender Registry search.
• All Utah locations must participate in E-Verify.

Responsibilities

• Greet members, prospective members and guests in a friendly, and professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.
• Provide information about Planet Fitness memberships and amenities.
• Assist potential members with tours and sign-ups.
• Promote and explain current membership specials and upgrades (e.g., Black Card).
• Meet or exceed membership and customer service goals.
• Check members into the system using club’s POS system
• Answer phones professionally and efficiently
• Process new memberships, cancellations and payments accurately.
• Follow opening and closing procedures as assigned.
• Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.
• Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
• Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
• Ensure weights are returned to appropriate rack area
• Regularly walk the floor to ensure the club remains clean, organized, and safe.
• Refill cleaning stations and supplies as needed.

Skills

Customer service

Communication

Professionalism

Reliability

On-site work

Education

High school diploma or equivalent

Tools

POS system

Cleaning procedures

Job description

Planet Fitness seeks a Floater/Member Services Representative in Steubenville, OH, a per diem position with no guaranteed schedule, requiring at least 16 hours per month. The MSR is the first contact for members and guests, handling inquiries, sign-ups and payments while maintaining a clean, welcoming club environment.

Responsibilities include greeting members, tours for potential members, processing memberships, managing the POS, and ensuring safety and cleanliness; CPR/AED and tanning