Overnight Member Services Specialist

Planet Fitness - TG3E/CM3; Fairborn (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness - TG3E/CM3 in Fairborn, OH seeks a Member Services Representative to warmly greet members and guests, handle inquiries, and process memberships and payments. This role emphasizes delivering exceptional customer service and promoting Planet Fitness amenities and upgrades.

The MSR will contribute to a clean, welcoming environment, assist with club tours/sign-ups, and maintain smooth front-desk operations while upholding safety and cleanliness standards.

Qualifications

• Must be 18 years or older and able to work onsite.
• Provide outstanding customer service to members and guests.
• Process memberships, cancellations and payments accurately.
• Answer phones professionally and efficiently.
• Maintain club cleanliness and safety throughout shifts.
• Ability to learn Planet Fitness policies and procedures.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist with memberships, tours, sign-ups and billing questions.
• Process new memberships, cancellations and payments accurately in the POS system.
• Promote membership specials and upgrades (e.g., Black Card).
• Maintain cleanliness of the club, restrooms, locker rooms and workout areas.
• Respond promptly to member questions and concerns.

Skills

Customer service

Sales and upselling

Communication

Cash handling

On-site work

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness - TG3E/CM3 in Fairborn, OH seeks a Member Services Representative to warmly greet members and guests, handle inquiries, and process memberships and payments. This role emphasizes delivering exceptional customer service and promoting Planet Fitness amenities and upgrades.

The MSR will contribute to a clean, welcoming environment, assist with club tours/sign-ups, and maintain smooth front-desk operations while upholding safety and cleanliness standards.