Member Services Concierge (Front Desk)

University of Miami; United States; On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

The University of Miami seeks a Customer Service Representative to handle inquiries, complaints, and service requests across channels, with follow-up and accurate documentation. The role requires effective communication, discretion with confidential information, and the ability to work evenings and weekends as needed.

You will support UHealth Fitness and Wellness Center operations, including front desk duties, payments, member tours, and safety procedures, in a dynamic university setting.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year of relevant experience.
• Ability to communicate effectively in both oral and written form.
• Ability to recognize, analyze and solve a variety of problems.
• Ability to process and handle confidential information with discretion.
• Ability to work evenings, nights, and weekends as necessary.
• Proficiency in computer software (i.e. Microsoft Office).
• Supports and enforces all UHealth Fitness and Wellness Center policies.
• Facilitates front desk check-in procedures for facility visits, personal training sessions, fitness classes, and other programs.
• Provides tours to prospective members.
• Processes payments for pro-shop sales, membership enrollments, and wellness programs.
• Reports facility/operational issues to management, housekeeping, and security.
• Provides information regarding proper and safe use of fitness equipment.
• Performs routine maintenance of fitness floor and equipment.
• Answers questions and provides customer service to all patrons.
• Responds in an emergency (medical or other) with appropriate action and contacts 911 and UHealth Campus Security as needed.

Responsibilities

• Responds to inquiries including complaints, information, and service requests.
• Addresses and follows up on customer concerns via multiple channels.
• Researches inquiries to resolve issues and refers to other departments when needed.
• Escalates unresolved grievances to leadership when necessary.
• Maintains confidential information discreetly and complies with policies.
• Assists with front desk duties and safety procedures as needed.
• Records interactions in the database and ensures accurate documentation.

Skills

Effective communication

Problem solving

Discretion with confidential info

Flexibility (evenings/nights/weekends)

Customer service orientation

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

The University of Miami seeks a Customer Service Representative to handle inquiries, complaints, and service requests across channels, with follow-up and accurate documentation. The role requires effective communication, discretion with confidential information, and the ability to work evenings and weekends as needed.

You will support UHealth Fitness and Wellness Center operations, including front desk duties, payments, member tours, and safety procedures, in a dynamic university setting.