Senior Customer Service Specialist

University of Miami; Miami (FL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive salaries

Comprehensive benefits

Job summary

University of Miami is hiring a Customer Service Representative 3 (H) to receive, review, and address a variety of inquiries, including complaints and information requests. The role guides lower-level staff and handles complex problems across face-to-face, email, phone, and mail channels.

The position requires strong communication, discretion with confidential information, and flexibility to work evenings, nights, and weekends as needed.

Qualifications

• High School Diploma or equivalent.
• Minimum 3 years of relevant experience.
• Ability to communicate effectively, both orally and in writing.
• Ability to handle confidential information with discretion.
• Proficiency in Microsoft Office.

Responsibilities

• Receives, addresses, and responds to general inquiries and complaints.
• Researches inquiries to address issues or concerns.
• References concerns to other service areas for follow-up.
• Keeps record of customer interactions in the database.
• Escalates unresolved grievances to leadership for review.
• Reviews and processes confidential information with discretion.
• Adheres to University and unit-level policies and safeguards assets.
• Other duties as necessary.

Skills

Communication

Problem solving

Discretion

Flexibility

Education

High School Diploma

Tools

Microsoft Office

Job description

University of Miami is hiring a Customer Service Representative 3 (H) to receive, review, and address a variety of inquiries, including complaints and information requests. The role guides lower-level staff and handles complex problems across face-to-face, email, phone, and mail channels.

The position requires strong communication, discretion with confidential information, and flexibility to work evenings, nights, and weekends as needed.