Patient Services Specialist — Front Desk & Badging

University of Miami; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

The University of Miami Health System is seeking a Customer Service Representative (U) to make a positive first impression on patients, families, and visitors, including badge creation and directing them through UHealth hospital lobbies.

The role requires strong English skills, empathy, and the ability to multi-task in a fast-paced environment while maintaining confidentiality and professionalism.

Qualifications

• Proficiency in English; multilingual skill is strongly preferred.
• Able to work in a fast-paced environment with a calm, professional, and empathic demeanor.
• Ability to multitask and utilize time-management skills.
• Provide the highest level of customer service and promote a welcoming environment.
• Excellent communication skills; speak clearly and maintain a positive tone and a helpful attitude.

Responsibilities

• Maintains patient confidentiality and privacy at all times.
• Creates ID badges for patients, families, and visitors entering the hospital.
• Provides directions and assists with parking validations and related needs.
• Escorts patients or family members when appropriate and assists with wheelchair transportation.
• Verifies appointments in EPIC to validate parking and coordinates with Public Safety when needed.

Skills

English proficiency

Multilingual preferred

Customer service

Communication skills

Education

High School diploma or equivalent

Job description

The University of Miami Health System is seeking a Customer Service Representative (U) to make a positive first impression on patients, families, and visitors, including badge creation and directing them through UHealth hospital lobbies.

The role requires strong English skills, empathy, and the ability to multi-task in a fast-paced environment while maintaining confidentiality and professionalism.