Patient Services & Care Support Specialist

University of Miami; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

University of Miami—UHealth Laboratories Department seeks a Customer Service Representative 1 to receive, review, and address inquiries, including complaints, requests for information or service, via face-to-face, email, fax, telephone, and mail.

The role requires strong communication skills, discretion with confidential information, and availability for evenings and weekends; proficiency in Microsoft Office is expected. Full-time position in Miami, FL with competitive benefits.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of relevant experience.
• Proficiency in written and oral communication and in handling confidential information.

Responsibilities

• Receives, addresses, and responds to general inquiries, requests for service/support, and/or complaints.
• Resolves routine and basic problems and communicates solutions or requested information to customers.
• Keeps records of customer interactions in the applicable database.
• Escalates unresolved grievances to department leadership as needed.
• Adheres to University policies and safeguards University assets.

Skills

Oral & written communication

Problem solving

Discretion with confidential info

Evenings/weekends availability

MS Office proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

University of Miami—UHealth Laboratories Department seeks a Customer Service Representative 1 to receive, review, and address inquiries, including complaints, requests for information or service, via face-to-face, email, fax, telephone, and mail.

The role requires strong communication skills, discretion with confidential information, and availability for evenings and weekends; proficiency in Microsoft Office is expected. Full-time position in Miami, FL with competitive benefits.