Healthcare Customer Support Specialist

University of Miami; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

University of Miami is seeking a Customer Service Representative 1 (H) to handle a variety of inquiries including complaints and information requests, across face-to-face, email, fax, telephone, and mail channels. The role emphasizes timely follow-up and accurate documentation of interactions.

The position requires strong communication skills, 1 year of relevant experience, and proficiency with Microsoft Office, with ability to work evenings, nights, and weekends as necessary.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year of relevant experience.
• Proficiency in Microsoft Office.

Responsibilities

• Receives, addresses, and responds to general inquiries, requests for service/support, and/or complaints.
• Researches inquiries to address issues; refers concerns to other service areas for follow-up as needed.
• Resolves routine problems and communicates solutions or requested information to the customer or patient; verifies resolution.
• Keeps records of customer interactions in the applicable database.
• Escalates unresolved grievances to department leadership for review.
• Reviews and processes confidential information with discretion.
• Adheres to University policies and safeguards University assets.

Skills

Communication

Problem solving

Discretion

Evening/weekend availability

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

University of Miami is seeking a Customer Service Representative 1 (H) to handle a variety of inquiries including complaints and information requests, across face-to-face, email, fax, telephone, and mail channels. The role emphasizes timely follow-up and accurate documentation of interactions.

The position requires strong communication skills, 1 year of relevant experience, and proficiency with Microsoft Office, with ability to work evenings, nights, and weekends as necessary.