Customer Care Specialist I (Evenings/Weekends)

University of Miami; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits package

Tuition remission

Job summary

University of Miami is seeking a Customer Service Representative 1 (H) to handle inquiries, complaints, and service requests via multiple channels. You will research issues, refer complex concerns, and ensure proper follow-up while maintaining confidential information with discretion.

This role requires at least a high school diploma and 1 year of experience, with the ability to work evenings, nights, and weekends.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year of relevant experience.
• Ability to communicate effectively in both oral and written form.
• Ability to recognize, analyze and solve a variety of problems.
• Ability to handle confidential information with discretion.
• Ability to work evenings, nights, and weekends as necessary.
• Proficiency in Microsoft Office.

Responsibilities

• Addresses general inquiries, requests for service/support, and/or complaints.
• Researches inquiries to resolve issues or concerns.
• Refer concerns to other service areas/departments for follow-up as needed.
• Resolves routine problems and communicates solutions or requested information to the customer or patient.
• Verifies that appropriate changes/resolutions have been finalized.
• Keeps records of customer interactions in the applicable database.
• Escalates unresolved grievances to department leadership for further review.
• Reviews and processes confidential information with discretion.
• Adheres to University and unit-level policies and safeguards University assets.

Skills

Communication skills

Problem solving

Discretion

MS Office

Evening/Night/Weekend flexibility

Education

High School Diploma

Tools

Microsoft Office

Job description

University of Miami is seeking a Customer Service Representative 1 (H) to handle inquiries, complaints, and service requests via multiple channels. You will research issues, refer complex concerns, and ensure proper follow-up while maintaining confidential information with discretion.

This role requires at least a high school diploma and 1 year of experience, with the ability to work evenings, nights, and weekends.