Member Services & Branch Teller Specialist

SECU; Wilmington (DE); On-site; USD 32,000 - 46,000; Full time

Job summary

SECU in Wilmington, DE is seeking a friendly teller to provide exemplary member service across all channels. You will assist with account openings, deposits, and inquiries while promoting services and maintaining accuracy.

Open and maintain member accounts, balance cash, and handle drive-thru operations in a fast-paced environment. Training and development opportunities are available to support personal growth.

Qualifications

• Strong self-control, confidence, math skills, and professional communication.
• Able to work in a fast-paced environment and under pressure.
• Willingness to engage in ongoing training and professional development.
• Basic computer skills required.
• Must speak English fluently.
• Cooperative and cordial with coworkers.
• Adherence to schedule and attendance policy.

Responsibilities

• Handle establishment of new membership, open all accounts, and process changes in accounts.
• Educate members on available services and make recommendations based on their needs.
• Key all required transactions into the Margo system and balance cash drawer with accuracy.
• Balance the vault, ATM, TCD and coin sorter.
• Operate drive-thru window as needed.
• Keep daily and monthly records of vault control, returned checks, Visa gift cards, theme park tickets, forgeries, and coin sorter.
• Prepare, order, and verify cash delivery and shipment once a week.
• Assist members with account problems, checking reconciliations, or errors in transactions.
• Grant subsequent advances on existing credit cards, open lines and home equity lines of credit - consult with an approving officer prior to advance.
• Answer phone, file paperwork, scan documents into Image System, and perform other clerical duties as needed.
• May begin training in other areas of branch operations as needed.
• Other duties as assigned.

Skills

People skills

Communication

Attention to detail

Basic math

Computer skills

Team collaboration

Job description

SECU in Wilmington, DE is seeking a friendly teller to provide exemplary member service across all channels. You will assist with account openings, deposits, and inquiries while promoting services and maintaining accuracy.

Open and maintain member accounts, balance cash, and handle drive-thru operations in a fast-paced environment. Training and development opportunities are available to support personal growth.