Member Services Teller – Branch Operations

SECU; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

SECU is seeking a friendly, service-oriented individual to greet members and process accounts, deposits, and changes. You will educate members on services, open accounts, balance cash drawer, and handle drive-thru operations in a busy branch.

Strong math, communication, and computer skills are required, as is fluency in English. The role offers an opportunity to grow within a cooperative environment that values People Helping People.

Qualifications

• Must speak English fluently.
• Good communication and organizational skills.
• Basic mathematics and cash handling accuracy.
• Willingness to engage in ongoing training and development.
• Attend scheduled shifts and adhere to attendance policy.

Responsibilities

• Handle establishment of new membership, open all accounts, and process changes in accounts.
• Educate members on available services and make recommendations based on their needs.
• Key all required transactions into the Margo system and balance cash drawer with accuracy.
• Balance the vault, ATM, TCD and coin sorter.
• Operate drive-thru window as needed.
• Keep daily and monthly records of reports: vault control, returned checks, Visa gift cards, theme park tickets, forgeries, and coin sorter.
• Prepare, order, and verify cash delivery and shipment weekly.
• Assist members with account problems, checking reconciliations, or errors in transactions.
• Grant subsequent advances on existing credit cards, open lines and home equity lines of credit - consult with an approving officer prior to advance.
• Answer phone, file paperwork, scan documents into Image System, and perform other clerical duties as needed.
• May begin training in other areas of branch operations as needed.
• Other duties as assigned.

Skills

Communication skills

Mathematical skills

Organizational skills

English fluency

Cooperation / teamwork

Tools

Margo system

Image System

Job description

SECU is seeking a friendly, service-oriented individual to greet members and process accounts, deposits, and changes. You will educate members on services, open accounts, balance cash drawer, and handle drive-thru operations in a busy branch.

Strong math, communication, and computer skills are required, as is fluency in English. The role offers an opportunity to grow within a cooperative environment that values People Helping People.