Member Services Associate, North Side YMCA

Ymcaokc; Oklahoma City (OK); On-site; USD 11,000 - 16,000; Full time

Job summary

YMCA of Oklahoma City is seeking a friendly front desk member services associate to greet guests, sell memberships, conduct tours, and process registrations. The role emphasizes high-quality customer service in a busy community setting.

You must be at least 18, maintain CPR/AED/First Aid annually, and handle computer-based records. The position requires daytime availability Monday through Friday and light lifting.

Qualifications

• Must be 18 years of age or older.
• CPR/AED/First Aid certification, renewed annually.
• Strong verbal communication and customer service skills.
• Experience in a service-oriented environment.
• Ability to lift up to 30 pounds.

Responsibilities

• Provide member services, including membership sales, tours, registration, and payments.
• Answer questions, direct phone calls, and maintain guest registration.
• Input membership and program information into computer systems.
• Stock and distribute towels, rent lockers, and manage the cash register.
• Foster positive relationships with members, donors, and volunteers.
• Attend scheduled staff meetings and stay compliant with policies.

Skills

Interpersonal communication

Customer service experience

Computer skills

Cash handling

Lift 30 pounds

Tools

POS system

Job description

Description

Imagine going to work knowing that what you do each day positively impacts the lives of people in your community. Imagine sharing your passions and unique talents to build a better future for yourself and others. This is what it means to work at the Y. The Y offers more than a job. We offer the chance to make a difference in a fun, flexible environment, where our mission and values drive every decision we make.

*Starting at $10.00 per hour

POSITION DESCRIPTION

• This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions and performing various clerical duties.
• Must be available to work during the day, Monday-Friday.

DUTIES AND RESPONSIBILITIES

• Provide member services such as membership sales, tours, answer and direct phone calls, guest registration, provide program information and registration, input membership and program information into computer, accept payment/cash register/receipts, schedule appointments, make and scan membership cards, rent lockers, stock and distribute towels.
• Serve as liaison between members and program supervisors.
• Handle and solve member inquiries, concerns and complaints.
• Monitor facility as required.
• Carry out other duties as assigned.
• Accept and demonstrate the positive character values of caring, honesty, respect and responsibility.
• Attend Scheduled Staff Meeting.
• Stay off all personal electronic items; cell phones, i pads,
• Develop meaningful and sustainable relationships with members, donors and volunteers.

Requirements

EDUCATION AND EXPERIENCE

• Must stay current in CPR/AED/O2 and First Aid, renewed annually. (Training provided by the Y, if needed)
• Must complete all required Redwoods Trainings within 30 days of hire and renewed annually.
• Must be 18 years of age or older.
• Have strong verbal interpersonal and communication skills, experience in a service-oriented environment, computer skills and accuracy.
• Must be able to lift 30 pounds.