Member Services Associate, North Side YMCA

YMC; Oklahoma City (OK); On-site; USD 11,000 - 16,000; Part time

Job summary

YMCA in Oklahoma City is seeking a part-time Member Services Associate to help members with sales, tours, registration, and general inquiries. You will handle payments, input data into the computer system, issue membership cards, and assist with program information and scheduling.

The role requires strong communication, a service mindset, and the ability to lift up to 30 pounds. CPR/First Aid certification and ongoing training are required, with typical daytime hours Monday through Friday.

Qualifications

• Must stay current in CPR/AED/O2 and First Aid, renewed annually (training provided).
• Must complete required Redwood trainings within 30 days of hire and renewed annually.
• 18 years of age or older.
• Strong verbal interpersonal and communication skills; service experience; computer skills and accuracy.
• Able to lift 30 pounds.

Responsibilities

• Provide member services such as membership sales, tours, answer and direct phone calls, guest registration, program information and registration, input information into computer, accept payments, schedule appointments, issue membership cards, rent lockers, stock towels.
• Serve as liaison between members and program supervisors.
• Handle and resolve member inquiries, concerns and complaints.
• Monitor facility as required.
• Carry out other duties as assigned.
• Demonstrate the positive character values of caring, honesty, respect and responsibility.
• Attend scheduled staff meetings.
• Stay off personal electronic items while on shift.
• Develop meaningful and sustainable relationships with members, donors and volunteers.

Skills

Customer service

Verbal communication

Computer skills

Cash handling

Physical ability

Education

CPR/AED First Aid certification (current)

Tools

POS system

Membership database

Job description

Description

Imagine going to work knowing that what you do each day positively impacts the lives of people in your community. Imagine sharing your passions and unique talents to build a better future for yourself and others. This is what it means to work at the Y. The Y offers more than a job. We offer the chance to make a difference in a fun, flexible environment, where our mission and values drive every decision we make.

*Starting at $10.00 per hour

POSITION DESCRIPTION

• This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions and performing various clerical duties.
• Must be available to work during the day, Monday-Friday.

DUTIES AND RESPONSIBILITIES

• Provide member services such as membership sales, tours, answer and direct phone calls, guest registration, provide program information and registration, input membership and program information into computer, accept payment/cash register/receipts, schedule appointments, make and scan membership cards, rent lockers, stock and distribute towels.
• Serve as liaison between members and program supervisors.
• Handle and solve member inquiries, concerns and complaints.
• Monitor facility as required.
• Carry out other duties as assigned.
• Accept and demonstrate the positive character values of caring, honesty, respect and responsibility.
• Attend Scheduled Staff Meeting.
• Stay off all personal electronic items; cell phones, i pads,
• Develop meaningful and sustainable relationships with members, donors and volunteers.

Requirements

EDUCATION AND EXPERIENCE

• Must stay current in CPR/AED/O2 and First Aid, renewed annually. (Training provided by the Y, if needed)
• Must complete all required Redwoods Trainings within 30 days of hire and renewed annually.
• Must be 18 years of age or older.
• Have strong verbal interpersonal and communication skills, experience in a service-oriented environment, computer skills and accuracy.
• Must be able to lift 30 pounds.