Member Services Associate, Earlywine Park YMCA

YMCA of Greater Oklahoma City; Oklahoma City (OK); Vor Ort; USD 11.000 - 16.000; Teilzeit

Zusammenfassung

The YMCA of Greater Oklahoma City is seeking a part-time Member Services Associate to assist members and guests with inquiries, registrations, and programs. This role involves light clerical duties, phone coverage, and maintaining a welcoming environment within the facility.

Shifts vary by weekday and weekend, with responsibilities including membership sales, tours, and ensuring smooth front-desk operations while upholding the YMCA values of caring, honesty, respect and responsibility.

Qualifikationen

• Must be certified in PR/CPR, AED, O2, and First Aid.
• Must be 18 years of age or older.
• Strong verbal interpersonal and communication skills in a service environment.
• Ability to lift up to 30 pounds.

Aufgaben

• Provide member services such as membership sales, tours, answer and direct phone calls, guest registration, provide program information and registration, input membership and program information into computer, accept payment/cash transactions, schedule appointments, and manage membership cards and towels.
• Serve as liaison between members and program supervisors.
• Handle and resolve member inquiries, concerns and complaints.
• Monitor facility as required and participate in daily tasks.
• Attend scheduled staff meetings and uphold positive values of caring, honesty, respect and responsibility.

Kenntnisse

Customer service

Phone handling

Data entry

Ausbildung

PR/CPR certification

AED certification

O2 certification

First Aid certification

Jobbeschreibung

Description

Starting at $10.00 per hour

Job Type

Part-time

Description

Imagine going to work knowing that what you do each day positively impacts the lives of people in your community. Imagine sharing your passions and unique talents to build a better future for yourself and others. This is what it means to work at the Y. The Y offers more than a job. We offer the chance to make a difference in a fun, flexible environment, where our mission and values drive every decision we make.

This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions and performing various clerical duties.

Weekdays

AVAILABLE SHIFTS:

• Monday - Thursday: 1pm-5pm, 5pm-10:15pm
• Fridays: 1pm-7:15pm

Weekends

• Saturdays: 7am-1pm, 9am-2pm, 1pm-6:15pm
• Sundays: 12:45pm-5:15pm

Duties And Responsibilities

• Provide member services such as membership sales, tours, answer and direct phone calls, guest registration, provide program information and registration, input membership and program information into computer, accept payment/cash register/receipts, schedule appointments, make and scan membership cards, rent lockers, stock and distribute towels.
• Serve as liaison between members and program supervisors.
• Handle and solve member inquiries, concerns and complaints.
• Monitor facility as required.
• Carry out other duties as assigned.
• Accept and demonstrate the positive character values of caring, honesty, respect and responsibility.
• Attend Scheduled Staff Meeting.
• Stay off all personal electronic items, cell phones, iPad, etc.
• Develop meaningful and sustainable relationships with members, donors and volunteers.

Requirements

EDUCATION AND EXPERIENCE:

• Must be certified in PR/CPR, AED, O2, and First Aid. (Training provided by the Y, if needed)
• Must be 18 years of age or older.
• Have strong verbal interpersonal and communication skills, experience in a service-oriented environment, computer skills and accuracy.
• Must be able to lift 30 pounds.

Salary Description

Starting at $10.00 per hour