Member Services Associate, Earlywine Park YMCA

YMC; Oklahoma City (OK); On-site; USD 11,000 - 16,000; Full time

Job summary

YMC in Oklahoma City is seeking a friendly, service-oriented team member to assist members and guests, sell memberships, conduct tours, answer calls, register guests, and provide program information. You will input data into the computer, handle payments, and issue receipts.

This position requires CPR/AED/First Aid certification, 18+ years old, strong communication, and the ability to lift 30 pounds. Shifts are weekday and weekend; start at $10.00 per hour, with flexible hours and a friendly

Qualifications

• Must be certified in CPR/AED, First Aid
• Must be 18 years of age or older
• Strong verbal interpersonal and communication skills; service experience; computer skills and accuracy
• Must be able to lift 30 pounds.

Responsibilities

• Provide member services such as membership sales, tours, answer and direct phone calls, guest registration, provide program information and registration, input membership and program information into computer, accept payment/cash register/receipts, schedule appointments, make and scan membership cards, rent lockers, stock and distribute towels.
• Serve as liaison between members and program supervisors.
• Handle and solve member inquiries, concerns and complaints.
• Monitor facility as required.
• Carry out other duties as assigned.
• Attend Scheduled Staff Meeting.

Skills

Membership sales

Tour guidance

Phone handling

Guest registration

Program information

Data entry

Appointments

Membership cards

Stock towels

Tools

Cash register

Job description

Description

Imagine going to work knowing that what you do each day positively impacts the lives of people in your community. Imagine sharing your passions and unique talents to build a better future for yourself and others. This is what it means to work at the Y. The Y offers more than a job. We offer the chance to make a difference in a fun, flexible environment, where our mission and values drive every decision we make.

*Starting at $10.00 per hour

This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions and performing various clerical duties.

AVAILABLE SHIFTS:

Weekdays:

• Monday - Thursday: 1pm-5pm, 5pm-10:15pm
• Fridays: 1pm-7:15pm

Weekends:

• Saturdays: 7am-1pm, 9am-2pm,1pm-6:15pm
• Sundays: 12:45pm-5:15pm

DUTIES AND RESPONSIBILITIES:

• Provide member services such as membership sales, tours, answer and direct phone calls, guest registration, provide program information and registration, input membership and program information into computer, accept payment/cash register/receipts, schedule appointments, make and scan membership cards, rent lockers, stock and distribute towels.
• Serve as liaison between members and program supervisors.
• Handle and solve member inquiries, concerns and complaints.
• Monitor facility as required.
• Carry out other duties as assigned.
• Accept and demonstrate the positive character values of caring, honesty, respect and responsibility.
• Attend Scheduled Staff Meeting.
• Stay off all personal electronic items, cell phones, iPad, etc.
• Develop meaningful and sustainable relationships with members, donors and volunteers.

Requirements

EDUCATION AND EXPERIENCE:

• Must be certified in PR/CPR, AED, O2, and First Aid. (Training provided by the Y, if needed)
• Must be 18 years of age or older.
• Have strong verbal interpersonal and communication skills, experience in a service-oriented environment, computer skills and accuracy.
• Must be able to lift 30 pounds.