Member Services Associate, Mitch Park YMCA

Ymcaokc; Edmond (OK); On-site; USD 16,531 - 20,664; Part time

Job summary

A community-focused organization in Oklahoma is seeking a dedicated member services representative. The role includes serving members and guests, answering inquiries, and handling various clerical duties. Ideal candidates should possess customer service skills, be CPR certified (training available), and be at least 18 years old. Enjoy a flexible work environment while making a positive impact daily. This role includes weekend shifts from 7 am to 5 pm.

Qualifications

• Must be certified in PR/CPR, AED, O2, and First Aid (training provided).
• Must be 18 years of age or older.
• Experience in a service-oriented environment is preferred.
• Must be able to lift 30 pounds.

Responsibilities

• Provide member services like sales and registrations.
• Serve as liaison between members and program supervisors.
• Handle member inquiries and complaints.
• Monitor facility as required.
• Attend scheduled staff meetings.

Skills

Customer service orientation

Strong verbal communication

Interpersonal skills

Computer skills

Education

Certification in PR/CPR, AED, O2, and First Aid

Job description

Description

Imagine going to work knowing that what you do each day positively impacts the lives of people in your community. Imagine sharing your passions and unique talents to build a better future for yourself and others. This is what it means to work at the Y. The Y offers more than a job. We offer the chance to make a difference in a fun, flexible environment, where our mission and values drive every decision we make.

POSITION DESCRIPTION:

This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions and performing various clerical duties. With this position we are seeking to fill weekend shifts, 7am to 5pm.

DUTIES AND RESPONSIBILITIES:

• Provide member services such as membership sales, tours, answer and direct phone calls, guest registration, provide program information and registration, input membership and program information into computer, accept payment/cash register/receipts, schedule appointments, make and scan membership cards, rent lockers, stock and distribute towels.
• Serve as liaison between members and program supervisors.
• Handle and solve member inquiries, concerns and complaints.
• Monitor facility as required.
• Carry out other duties as assigned.
• Accept and demonstrate the positive character values of caring, honesty, respect and responsibility.
• Attend Scheduled Staff Meeting.
• Stay off all personal electronic items; cell phones, i pads,
• Develop meaningful and sustainable relationships with members, donors and volunteers.

Requirements

EDUCATION AND EXPERIENCE:

• Must be certified in PR/CPR, AED, O2, and First Aid. (Training provided by the Y, if needed)
• Must be 18 years of age or older.
• Have strong verbal interpersonal and communication skills, experience in a service-oriented environment, computer skills and accuracy.
• Must be able to lift 30 pounds.