Member Services Associate - Launch in Banking & Lending

State Employees' Credit Union Inc; Sanford (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

State Employees' Credit Union in Sanford, FL seeks an Associate Member Services Officer to support branch operations and deliver exemplary member service via in-person and phone channels.

You will handle cash drawer basics, assist with account origination and maintenance, and begin training in lending and collections.

This entry-level role emphasizes confidentiality, teamwork, and growth through program milestones.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree or CCUE preferred.
• CCUE or related credentials are a plus.

Responsibilities

• Greet and assist members in person and by phone with service requests.
• Process deposits, withdrawals, and wire transfers.
• Learn lending and collections and cross-sell financial products to members.

Skills

Customer service

Communication skills

Problem solving

Notary services

Cash handling

Education

High school diploma or GED

Bachelor’s degree or CCUE/AA/AS preferred

Tools

CXone

MARGO Platform

Teller system

Job description

State Employees' Credit Union in Sanford, FL seeks an Associate Member Services Officer to support branch operations and deliver exemplary member service via in-person and phone channels.

You will handle cash drawer basics, assist with account origination and maintenance, and begin training in lending and collections.

This entry-level role emphasizes confidentiality, teamwork, and growth through program milestones.