Member Services Associate — Gym Front Desk

Planet Fitness; Ohio; On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

PTO – Paid Time Off

Free Black Card Membership

401(K) and Roth Retirement Savings

Healthcare and Dependent Care Flexible

STD, LTD, Term Life Insurance

Job summary

Planet Fitness in New Boston, OH is seeking a Member Services Representative to be the first point of contact for members and guests. You will provide exceptional customer service, handle membership inquiries and transactions, and contribute to a clean, welcoming Judgement Free Zone environment.

Responsibilities include greeting members, processing memberships and payments, answering calls, and assisting with tours and sign-ups while promoting current membership offers.

Qualifications

• Must be 18 years of age or older.
• Ability to work onsite, this is not a remote position.
• Upbeat, professional and positive attitude and strong work ethic.
• Reliable, punctual and dependable.
• Professional, respectful, and solutions-oriented in member and employee interactions.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Obtain and maintain CPR/AED Certification within required timeframes.
• Obtain Tanning Certification within company required timeframes.
• MSRs must submit to a National Sex Offender Registry search.
• All Utah locations must participate in E-Verify.
• This position requires employee to work on-site.

Responsibilities

• Greet members, prospective members and guests in a friendly, and professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.
• Provide information about Planet Fitness memberships and amenities.
• Assist potential members with tours and sign-ups.
• Promote and explain current membership specials and upgrades (e.g., Black Card).
• Meet or exceed membership and customer service goals.
• Check members into the system using club’s POS system.
• Answer phones professionally and efficiently.
• Process new memberships, cancellations and payments accurately.
• Follow opening and closing procedures as assigned.
• Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.
• Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
• Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
• Ensure weights are returned to appropriate rack area
• Regularly walk the floor to ensure the club remains clean, organized, and safe.

Skills

Customer service

Cash handling

POS system

Communication

Team player

On-site

Education

High school diploma

Tools

POS software

Job description

Planet Fitness in New Boston, OH is seeking a Member Services Representative to be the first point of contact for members and guests. You will provide exceptional customer service, handle membership inquiries and transactions, and contribute to a clean, welcoming Judgement Free Zone environment.

Responsibilities include greeting members, processing memberships and payments, answering calls, and assisting with tours and sign-ups while promoting current membership offers.