Member Services Associate - Gym Front Desk

Taymax Group / Planet Fitness; Elk Grove (CA); On-site; USD 35,000 - 36,000; Full time

Job summary

Elk Grove Planet Fitness location is seeking a Member Services Representative to deliver a positive member experience and top-tier customer service. You will greet members, manage front desk duties, process signups, tours, and payments, and assist in maintaining a clean club environment.

The role emphasizes teamwork, reliability, and a friendly, professional approach to inquiries. You will respond to questions, update member accounts, and support club leadership as needed.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Completing daily assigned within first hour of your shift.
• Helping complete priority cleaning list each day.
• Completing walk-around and bathroom checks periodically.
• Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Skills

Customer service

Basic computer skills

Punctuality

Reliability

Teamwork

Positive attitude

Active listening

Diplomacy

Education

High school diploma/GED

Job description

Elk Grove Planet Fitness location is seeking a Member Services Representative to deliver a positive member experience and top-tier customer service. You will greet members, manage front desk duties, process signups, tours, and payments, and assist in maintaining a clean club environment.

The role emphasizes teamwork, reliability, and a friendly, professional approach to inquiries. You will respond to questions, update member accounts, and support club leadership as needed.