Member Experience Pro - Welcoming Front Desk Hero

Kids for the Future; Elk Grove Village (IL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision Insurance

Life and AD&D insurance

401(k) with company match

Paid Time Off

$0.50/hour overnight shift premium

Free Black Card Membership

Job summary

Planet Fitness is hiring a Member Services Representative in Elk Grove Village, IL. The role focuses on creating a positive member experience through welcoming interactions, tour guidance, and problem solving across AM/PM/Overnight shifts.

The position is full-time, on-site, with benefits including medical, dental, vision, 401(k), paid time off, and a shift differential for overnight hours, ensuring a supportive team environment and opportunities for growth.

Responsibilities

• Welcome members, prospective members, and guests with enthusiasm and professionalism.
• Answer incoming phone calls professionally.
• Maintain a consistently clean, organized, and safe club environment including locker rooms, restrooms, and fitness areas.
• Safely re-rack weights and report damaged or missing equipment and safety hazards.

Job description

Planet Fitness is hiring a Member Services Representative in Elk Grove Village, IL. The role focuses on creating a positive member experience through welcoming interactions, tour guidance, and problem solving across AM/PM/Overnight shifts.

The position is full-time, on-site, with benefits including medical, dental, vision, 401(k), paid time off, and a shift differential for overnight hours, ensuring a supportive team environment and opportunities for growth.