Member Services Associate - Free Gym Membership & Growth

Houston Fitness Partners; Sugar Creek (MO); On-site; USD 11,000 - 16,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) plan eligible after 12 months

Free PF Black Card gym membership

Opportunities for growth

Job summary

Houston Fitness Partners, a Planet Fitness franchisee, seeks a Member Services Representative to welcome members, handle inquiries, and support sales and front-desk duties at our Sugar Creek club. You’ll provide friendly assistance, process transactions, and help maintain a clean, safe fitness environment.

Expected duties include greeting members, answering phones, resolving concerns, conducting member tours, and supporting club operations across Houston Fitness Partners locations.

Qualifications

• 6–12 months of face-to-face customer service experience preferred.
• Self-starter with initiative and minimal direction.
• Must be punctual and dependable with a solid work ethic.
• Basic computer proficiency and ability to manage multiple responsibilities.

Responsibilities

• Greet members/guests as they enter and exit the club with confidence, high energy and professionalism.
• Answer phones promptly and provide knowledgeable information to callers.
• Resolve customer concerns using strong communication and problem-solving skills to ensure a positive experience.
• Perform prospective member calls and tours; assess membership needs and drive sales.
• Maintain cleanliness by regularly sanitizing the club and equipment during the shift.
• Answer questions regarding procedures and policies in a customer-friendly way.
• Work at any Planet Fitness location within Houston Fitness Partners franchise.

Skills

Customer service

Self-motivated

Punctual

Computer skills

Job description

Houston Fitness Partners, a Planet Fitness franchisee, seeks a Member Services Representative to welcome members, handle inquiries, and support sales and front-desk duties at our Sugar Creek club. You’ll provide friendly assistance, process transactions, and help maintain a clean, safe fitness environment.

Expected duties include greeting members, answering phones, resolving concerns, conducting member tours, and supporting club operations across Houston Fitness Partners locations.