Member Services Associate - Growth & Perks, Training

Planet Fitness; Owasso (OK); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Training & development

Company parties

Employee discounts

Free food & snacks

Job summary

Planet Fitness is seeking a front desk team member to provide exceptional customer service and support members with membership sign-ups and tours. You will help manage accounts, answer questions, and maintain a clean, welcoming club environment.

We value reliability, punctuality, and a positive attitude. Join a team focused on member satisfaction, safety, and a friendly gym culture with opportunities for advancement.

Qualifications

• Prior customer service experience preferred.
• Reliable and punctual with a positive attitude.
• Ability to interact professionally with members and teammates.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system and assist with tour sign-ups.
• Guide new members through the account sign-up process and updates.
• Respond to member questions and concerns promptly and professionally.
• Maintain cleanliness and a welcoming environment throughout the facility.
• Demonstrate diplomacy and positive communication in all interactions.
• Support team with daily operations and ensure safety protocols.

Skills

Customer service

Punctuality

Communication

Team player

Education

High School diploma/GED

Job description

Planet Fitness is seeking a front desk team member to provide exceptional customer service and support members with membership sign-ups and tours. You will help manage accounts, answer questions, and maintain a clean, welcoming club environment.

We value reliability, punctuality, and a positive attitude. Join a team focused on member satisfaction, safety, and a friendly gym culture with opportunities for advancement.