Member Services Associate - Front Desk & Tours Growth Perks

Planet Fitness - NJ/MA One World Fitness; Egg Harbor Township (NJ); Sur place; USD 19 000 - 25 000; Plein temps

Avantages offerts par ce poste

Free uniforms

Opportunity for advancement

Training & development

Employee discounts

Résumé du poste

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service at the front desk.

You will greet members, process check-ins and sign-ups, conduct tours for prospective members, and support updates to member accounts while upholding the club’s standards of cleanliness and professionalism.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsabilités

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones and assist callers with questions.
• Check members into the system and assist with new sign-ups.
• Take prospective members on tours.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns professionally; escalate as needed.
• Assist in maintaining club neatness and cleanliness.

Connaissances

Customer service

Computer basics

Strong communication

Punctual & reliable

Empathy & problem-solving

Diplomacy

Team player

Formation

High School diploma/GED

Description du poste

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service at the front desk.

You will greet members, process check-ins and sign-ups, conduct tours for prospective members, and support updates to member accounts while upholding the club’s standards of cleanliness and professionalism.