Member Services Associate - Growth, Flexible Schedule, PTO

Planet Fitness; Winterville (NC); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Free uniforms

Advancement opportunities

Paid time off

Training & development

Wellness resources

Flexible schedule

Job summary

Planet Fitness franchise Excel Fitness seeks friendly front desk associates to greet members, check in, give tours to prospective members, and support membership sign-ups. You will keep facilities clean and deliver exceptional service in a fast-paced gym environment.

We offer opportunities for advancement, flexible schedules, paid time off, and a focus on training and development. Must be 18+, HS diploma, and reliable with a professional attitude. Join us and grow with a rapidly expanding team.

Qualifications

• High school diploma or GED required.
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Provide exceptional customer service by filling in for available shifts when needed.
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Skills

Exceptional customer service

Punctuality

Professional communication

Diplomacy

Education

High School diploma/GED

Job description

Planet Fitness franchise Excel Fitness seeks friendly front desk associates to greet members, check in, give tours to prospective members, and support membership sign-ups. You will keep facilities clean and deliver exceptional service in a fast-paced gym environment.

We offer opportunities for advancement, flexible schedules, paid time off, and a focus on training and development. Must be 18+, HS diploma, and reliable with a professional attitude. Join us and grow with a rapidly expanding team.