Member Services Associate - Front Desk & Member Experience

Planet Fitness - Excel Fitness; Roanoke (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

Planet Fitness - Excel Fitness is seeking a Team Member to uphold cleanliness, assist members, and promote services. You will balance cash drawers, operate POS tablets, and ensure adherence to policies while delivering high-level service in a busy fitness club.

The role requires 18+ years old, a high school diploma or equivalent, CPR/AED certs, and comfort standing for long periods. The position spans full-time or part-time, flexible with club hours, and emphasizes teamwork and reliability.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• CPR and AED certifications required before working alone.
• Comfortable standing for long periods of time.
• Great communication skills with customers.
• Team-oriented, motivated and well-organized.
• Proficient with Microsoft Office and computer use.
• Familiar with Excel’s mission, values, vision and Planet Fitness culture.
• Supervisory responsibility: none.
• Work environment in a fitness club with standard office and custodial equipment.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness app use, content, and updates.
• Ensure proper training to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and Excel standards.
• Perform club walkarounds and complete cleaning or related tasks.
• Audit and balance cash drawers daily.
• Input and update member information into tablets and POS.
• Ensure members adhere to policies and guidelines.
• Provide a safe and secure environment for all members.
• Communicate with members and deliver high-level service.
• Stock retail and janitorial items for the shift.
• Understand and adhere to company standards and resolve issues.
• Audit club inventory and communicate with GM/AM/Shift Lead on orders.
• Stay up to date on required certifications and training.
• Participate in team meetings.
• Promote and assist prospects and potential members.
• Assist GM and AM with promotions and operational strategies.
• Ensure compliance with state and federal laws and insurance requirements.
• Operate and assist with equipment and amenities like tanning, Hydro Massage, etc.
• Assist GM and represent the company at community events.

Skills

Customer service

Team player

Strong communication

Ability to stand for long periods

Proficient in Microsoft Office

Confidential information handling

Education

High School Diploma or equivalent

CPR Certification

AED Certification

Tools

Microsoft Office

Point of Sale systems

Tablet input

Job description

Planet Fitness - Excel Fitness is seeking a Team Member to uphold cleanliness, assist members, and promote services. You will balance cash drawers, operate POS tablets, and ensure adherence to policies while delivering high-level service in a busy fitness club.

The role requires 18+ years old, a high school diploma or equivalent, CPR/AED certs, and comfort standing for long periods. The position spans full-time or part-time, flexible with club hours, and emphasizes teamwork and reliability.