Member Services Associate - Front Desk & Tours

Planet Fitness - NJ/MA One World Fitness; Somerdale (NJ); On-site; USD 16,531 - 24,796; Part time

Job summary

Planet Fitness - NJ/MA One World Fitness in Somerdale, NJ seeks a friendly Member Services Representative to create a positive member experience by delivering a high level of customer service to members, prospective members and guests.

You will greet people, handle front desk tasks, assist with sign-ups, check-ins, tours, and account updates; respond to questions, elevate when needed, and help keep the club clean and welcoming.

Qualifications

• Customer service experience preferred.
• Basic computer skills required.
• Interest in fitness and health.
• Upbeat and reliable attitude.
• Must be 18+ and able to work at front desk.
• Excellent listening and communication skills.

Responsibilities

• Greet members and guests; provide friendly service.
• Handle front desk tasks including check-ins and sign-ups.
• Answer phones and assist callers.
• Give tours to prospective members.
• Maintain cleanliness of the club.

Skills

Customer service

Computer skills

Positive attitude

Punctuality

Empathy

Diplomacy

Active listening

Education

High School diploma or GED

Job description

Planet Fitness - NJ/MA One World Fitness in Somerdale, NJ seeks a friendly Member Services Representative to create a positive member experience by delivering a high level of customer service to members, prospective members and guests.

You will greet people, handle front desk tasks, assist with sign-ups, check-ins, tours, and account updates; respond to questions, elevate when needed, and help keep the club clean and welcoming.