Member Experience Specialist — Front Desk & Tours

Planet Fitness - NJ/MA One World Fitness; Westmont (NJ); On-site; USD 25,000 - 35,000; Full time

Job summary

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to enhance our member experience through exceptional customer service. Responsibilities include greeting members, answering phones, and assisting with memberships and enquiries.

Ideal candidates will have a customer service background, a passion for fitness, and possess strong communication skills. The role requires reliability and the ability to maintain a positive environment for all members and staff.

Qualifications

• Experience in customer service is preferred.
• Proficiency in basic computer skills is necessary.
• A positive and upbeat attitude is essential.

Responsibilities

• Provide exceptional customer service to all members and guests.
• Handle front desk activities including member check-ins.
• Assist with new member sign-ups and tours.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Exceptional customer service skills

Strong listening and problem-solving skills

Education

High School diploma/GED equivalent

Job description

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to enhance our member experience through exceptional customer service. Responsibilities include greeting members, answering phones, and assisting with memberships and enquiries.

Ideal candidates will have a customer service background, a passion for fitness, and possess strong communication skills. The role requires reliability and the ability to maintain a positive environment for all members and staff.