Member Services Associate - Front Desk & New Member Sales

Planet Fitness - Baseline Fitness; Fargo (ND); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Short-term disability

Accident insurance

Voluntary life

Pet insurance

HSA

Advancement opportunities

Dollars for Scholars

Employee appreciation

Free membership

Job summary

Planet Fitness - Baseline Fitness in Fargo, ND is seeking staff to deliver exceptional customer service and drive new member sales. The role focuses on creating a welcoming environment for members, prospective members, and guests.

You will greet guests, answer questions, handle tours, assist with sign-ups and sign-ins, and help resolve service issues while maintaining a clean, friendly club atmosphere.

Qualifications

• Strong customer service skills.
• Able to listen actively and empathize with customers.
• Able to solve problems and explain solutions clearly.

Responsibilities

• Greet and meet potential members to provide an excellent experience.
• Answer phone questions and assist with inquiries.
• Assist with member sign-ups, check-ins, cancellations, and updating member info.
• Forward issues to Club Manager or Team Lead when needed.
• Maintain cleanliness and tidiness of the club.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Tools

Basic computer skills

Job description

Planet Fitness - Baseline Fitness in Fargo, ND is seeking staff to deliver exceptional customer service and drive new member sales. The role focuses on creating a welcoming environment for members, prospective members, and guests.

You will greet guests, answer questions, handle tours, assist with sign-ups and sign-ins, and help resolve service issues while maintaining a clean, friendly club atmosphere.