Member Experience Front Desk Specialist – Gym

ComForCare Home Care (Raleigh, NC); Fargo (ND); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Training & development

Free uniforms

Flexible schedule

Advancement opportunities

Employee discounts

Wellness resources

Job summary

Planet Fitness - PF Baseline Fitness in Fargo, ND seeks a friendly Customer Service Representative to greet members, answer questions, process tours, and support front desk operations. You will help with sign-ups, check-ins, cancellations, and updating member records.

The role emphasizes delivering superb member experiences, teamwork, and maintaining a clean, welcoming club environment. Basic computer skills, strong communication, and a customer-first attitude are essential.

Qualifications

• Strong customer service experience.
• Ability to greet members and answer questions in a friendly manner.
• Basic computer proficiency for sign-ups, check-ins, and records.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk tasks: answer calls, take info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and update member records.
• Facilitate member services questions and forward to the Club Manager as needed.
• Maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Phone etiquette

Data entry

Job description

Planet Fitness - PF Baseline Fitness in Fargo, ND seeks a friendly Customer Service Representative to greet members, answer questions, process tours, and support front desk operations. You will help with sign-ups, check-ins, cancellations, and updating member records.

The role emphasizes delivering superb member experiences, teamwork, and maintaining a clean, welcoming club environment. Basic computer skills, strong communication, and a customer-first attitude are essential.