Member Experience Concierge - Front Desk

Planet Fitness, Inc.; Killeen (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance Benefits

Free Black Card Membership

Employee Assistance Program

MyFlexPay

Job summary

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, is growing and seeking team players for front desk roles that drive a positive member experience. You’ll welcome members, sign them up, tour prospects, update accounts, and keep facilities clean while upholding safety protocols.

Ideal candidates possess high school diploma, 18+ years old, and a strong customer service background. Punctuality, reliability, and diplomacy are essential, with opportunities for career

Qualifications

• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• Exceptional customer service skills; interact in a positive and professional way with members and co-workers.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Customer service background preferred.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Skills

Customer service

Punctuality

Reliability

Diplomacy

Positive attitude

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, is growing and seeking team players for front desk roles that drive a positive member experience. You’ll welcome members, sign them up, tour prospects, update accounts, and keep facilities clean while upholding safety protocols.

Ideal candidates possess high school diploma, 18+ years old, and a strong customer service background. Punctuality, reliability, and diplomacy are essential, with opportunities for career