Member Experience Specialist (Front Desk)

Planet Fitness - Excel Fitness; Waco (TX); On-site; USD 42,000 - 100,000; Full time

Benefits offered by this job

MyFlexPay

Black Card Membership

EAP program

PTO & Health Benefits

Job summary

Excel Fitness, a Planet Fitness franchise, is hiring at its Austin, TX locations. Starting at the front desk, you’ll deliver exceptional member service, check members in, and help with sign-ups.

As the network grows to 80+ clubs, successful team players advance to GM, regional manager, and regional director roles with salaries starting at $42k and reaching over $100k. This role emphasizes safety, cleaning, and positive customer interactions, with paid time off and health benefits for eligible

Qualifications

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• People with positive mental attitudes excel here!
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Skills

Customer service

Positive attitude

Punctuality

Diplomacy

Communication skills

Education

High School diploma/GED equivalent

Job description

Excel Fitness, a Planet Fitness franchise, is hiring at its Austin, TX locations. Starting at the front desk, you’ll deliver exceptional member service, check members in, and help with sign-ups.

As the network grows to 80+ clubs, successful team players advance to GM, regional manager, and regional director roles with salaries starting at $42k and reaching over $100k. This role emphasizes safety, cleaning, and positive customer interactions, with paid time off and health benefits for eligible