Member Services Associate - Front Desk & Member Care

Planet Fitness; Siloam Springs (AR); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k)

Dental insurance

Paid Time Off

Paid Parental Leave

Free Planet Fitness Black Card

Job summary

Excel Fitness, a Planet Fitness franchise group based in Austin, TX, is hiring for a full-time front desk team member at NW Arkansas locations. The role emphasizes exceptional member service, sign-up assistance, and maintaining a clean, safe club environment.

Benefits include health, vision, dental, and 401(k); Paid Time Off and Parental Leave; and a FREE Planet Fitness Black Card Membership for every team member. Masks and sanitization protocols are in place to ensure member and staff safety.

Qualifications

• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• Mask up! All team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
• Squeaky Clean! Clubs must be clean and sanitized; COVID-19 precautions in place.
• Social Fitnessing! Touch-less check-in and safe distancing promoted.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system and guide them through sign-up.
• Take tours and assist with new account sign-up process.
• Update member accounts as needed.
• Respond to questions in a timely and professional manner.
• Perform detailed cleaning across the facility.
• Close shift and prepare next-day bank deposit.
• Interact positively with members and coworkers; maintain professional conduct.
• Previous customer service experience is a plus.

Skills

Customer service

Positive attitude

Teamwork

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group based in Austin, TX, is hiring for a full-time front desk team member at NW Arkansas locations. The role emphasizes exceptional member service, sign-up assistance, and maintaining a clean, safe club environment.

Benefits include health, vision, dental, and 401(k); Paid Time Off and Parental Leave; and a FREE Planet Fitness Black Card Membership for every team member. Masks and sanitization protocols are in place to ensure member and staff safety.