Member Services Associate - Flexible PT Weekends

Planet Fitness - Fitton Clubs; Troy (OH); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Flexible schedule

Job summary

Planet Fitness is seeking a motivated Member Services Representative to join our team as a part-time role for weekend and morning shifts. Bilingual English/Spanish is encouraged to apply.

You will provide superior customer service to members, prospective members, and guests, ensuring a Judgment Free member experience. Responsibilities include greeting members, handling front desk tasks, assisting with sign-ups, processing purchases at the POS, and maintaining a clean, welcoming lobby.

Qualifications

• Overnight position background check: submit to a 7-year criminal background check within the first week of hire.
• Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers.
• Prior Customer Service experience preferred.
• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Upbeat, positive and professional attitude.
• Punctuality and reliability are a must.
• Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.

Responsibilities

• Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point to sale system.
• Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
• Regular cleaning of all exercise equipment and tanning beds.
• Regular restroom and wet area cleaning and stocking.

Skills

Customer service

Bilingual English/Spanish

Punctuality

Reliability

CPR/AED certification

Education

High School diploma/GED

Job description

Planet Fitness is seeking a motivated Member Services Representative to join our team as a part-time role for weekend and morning shifts. Bilingual English/Spanish is encouraged to apply.

You will provide superior customer service to members, prospective members, and guests, ensuring a Judgment Free member experience. Responsibilities include greeting members, handling front desk tasks, assisting with sign-ups, processing purchases at the POS, and maintaining a clean, welcoming lobby.