Bilingual Member Services Associate (Weekend/Evening, PT)

Planet Fitness - Fitton Clubs; Becker Highlands (OH); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Free uniforms

Paid time off

Training & development

Wellness resources

Flexible schedule

Advancement opportunities

Job summary

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Representative to join our team as a part-time, weekend/evening member service specialist. You will provide superior customer service to members, prospective members and guests, ensuring a friendly, judgment-free experience.

Bilingual English/Spanish are encouraged to apply. Responsibilities include greeting members, answering phones, checking in, signing up new members, and processing transactions at the front desk, while

Qualifications

• Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers
• Willingness to work part-time including weekends/evenings
• High school diploma or GED required
• Must be 18 years of age or older
• CPR/AED certification within required time frames
• Background check requirements for overnight positions

Responsibilities

• Greet members and guests delivering excellent customer service and making them feel welcome
• Answer phones and assist callers with questions
• Check members in, tour and sign up new members; log amenities and communicate updates
• Respond to member questions and concerns promptly and professionally
• Process beverage or merchandise purchases on the POS system
• Assist with new membership cards, address changes and billing inquiries
• Maintain front desk and lobby cleanliness and organization
• Ensure equipment, restrooms and common areas are clean and safe

Skills

Customer service

Bilingual English/Spanish

Phone etiquette

POS system

Education

High school diploma/GED

Tools

POS system

Membership sign-up

Job description

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Representative to join our team as a part-time, weekend/evening member service specialist. You will provide superior customer service to members, prospective members and guests, ensuring a friendly, judgment-free experience.

Bilingual English/Spanish are encouraged to apply. Responsibilities include greeting members, answering phones, checking in, signing up new members, and processing transactions at the front desk, while