Member Services Associate – Branch Operations

State Employees' Credit Union; Wilson (NC); On-site; USD 28,000 - 38,000; Full time

Job summary

State Employees' Credit Union is seeking a member-focused teller to greet customers, process transactions, and provide information about services. You will open new accounts, balance cash drawers, and operate drive-thru windows, vaults, and coin sorters while maintaining accuracy and confidentiality.

The role requires strong math and communication skills, self-control, and the ability to work in a fast-paced environment.

Qualifications

• High level of self-control and professionalism.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately and securely.
• Must be able to speak English fluently and work under pressure.

Responsibilities

• Greet members and respond to needs; direct to appropriate source.
• Open new memberships and accounts; process changes.
• Record transactions in Margo system; balance cash drawer.
• Operate drive-thru window; balance vault, ATM, coin sorter.
• Assist with account problems and reconciliations; provide member education.

Skills

Customer service

Cash handling

Communication

English fluency

Mathematical skills

Tools

Margo system

Image System

Coin sorter

Vault control

ATM operations

Job description

State Employees' Credit Union is seeking a member-focused teller to greet customers, process transactions, and provide information about services. You will open new accounts, balance cash drawers, and operate drive-thru windows, vaults, and coin sorters while maintaining accuracy and confidentiality.

The role requires strong math and communication skills, self-control, and the ability to work in a fast-paced environment.