Member Services Associate, Bethany YMCA

YMCA of Greater Oklahoma City; Lincoln (NE); On-site; USD 11,000 - 16,000; Full time

Job summary

YMCA of Greater Oklahoma City is seeking a front desk/customer service role in Lincoln, NE. The position involves assisting members, answering calls, processing registrations, and guiding guests with information while maintaining a welcoming environment.

Requirements include CPR/AED, O2 and First Aid certification, and the ability to lift up to 30 pounds. The role emphasizes service, accuracy, and positive community impact.

Qualifications

• Must be certified in PR/CPR, AED, O2, and First Aid (training provided by the Y).
• Must be 18 years of age or older.
• Strong verbal interpersonal and communication skills in a service environment; accuracy with computers.

Responsibilities

• Provide member services such as membership tours, answer and direct phone calls, guest registration, program information, accept payments, schedule appointments, rent lockers, stock and distribute towels.
• Serve as liaison between members and program supervisors.
• Handle and solve member inquiries, concerns and complaints.
• Monitor facility as required.
• Carry out other duties as assigned.
• Demonstrate caring, honesty, respect and responsibility values.
• Attend Scheduled Staff Meetings.
• Stay off all personal electronic items; cell phones, iPads.
• Develop meaningful relationships with members, donors and volunteers.

Skills

Verbal communication

Interpersonal skills

Customer service experience

Computer skills

Education

CPR/AED/O2/First Aid certification

Job description

Description

Imagine going to work knowing that what you do each day positively impacts the lives of people in your community. Imagine sharing your passions and unique talents to build a better future for yourself and others. This is what it means to work at the Y. The Y offers more than a job. We offer the chance to make a difference in a fun, flexible environment, where our mission and values drive every decision we make.

*Starting at $10.00 per hour

POSITION DESCRIPTION:

This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions and performing various clerical duties.

DUTIES AND RESPONSIBILITIES:

• Provide member services such as membership tours, answer and direct phone calls, guest registration, provide program information, accept payment/cash register/receipts, schedule appointments, rent lockers, stock and distribute towels.


• Serve as liaison between members and program supervisors.


• Handle and solve member inquiries, concerns and complaints.


• Monitor facility as required.


• Carry out other duties as assigned.


• Accept and demonstrate the positive character values of caring, honesty, respect and responsibility.


• Attend Scheduled Staff Meeting.


• Stay off all personal electronic items; cell phones, i pads,


• Develop meaningful and sustainable relationships with members, donors and volunteers.

Requirements

EDUCATION AND EXPERIENCE:

• Must be certified in PR/CPR, AED, O2, and First Aid. (Training provided by the Y, if needed)


• Must be 18 years of age or older.


• Have strong verbal interpersonal and communication skills, experience in a service-oriented environment, computer skills and accuracy.


• Must be able to lift 30 pounds.