Member Service Staff (Beaumont)

DeKalb Health; Lexington (KY); On-site; USD 12,501 - 17,805; Part time

Benefits offered by this job

FREE city-wide YMCA membership

Discounted Program Fees

Job summary

The YMCA in Lexington, KY is seeking a Member Service Staff to support customer service, process membership sales/changes, and assist with program/class registrations and tours of the facility. This PT role emphasizes welcoming members and maintaining a friendly, helpful environment.

Ideal candidates bring strong organizational and computer skills, good communication, and a proactive, member-focused mindset. YMCA membership benefits are included with this position.

Qualifications

• Strong customer service and communication abilities.
• Ability to handle membership sales and changes.
• Excellent interpersonal skills and a friendly demeanor.

Responsibilities

• Greet members and guests and provide information on services.
• Process membership sales/changes and class registrations.
• Lead facility tours and act as liaison between members and staff.

Skills

Customer service

Communication

Interpersonal skills

Membership sales

Problem solving

Tools

Phone

Copier

Fax Machine

Job description

• Base Pay $11.00 / Hour
• Job Category Membership
• Employee Type NonExempt PT

Description

Member Service Staff is responsible for Customer Service,Membership sales and changes, program/class registration,tours of the facility, organization and completion of tasks, and communication liaison between the members and/or public.

Service Skills

• Greet members and guest
• Membership Sales/Changes and Updates
• Show interest in member and guests concerns
• Know members’ names and use them in their presence
• Listen to suggestions and respond promptly
• Address of complaints/concerns immediately
• Serve as liaison between members and program supervisors
• Provide information on facility services and programs
• Program/Class Registration and Cancellation
• Tours (implementing and follow-up)
• Monitoring Access In/Out of the YMCA facility
• Phone Inquiries and Registration
• Always look for way to improve performance
• Emphasize fun, make the Y a happy place with positive relationships
• Maintaining Neat/Clean Area (includes services such as making coffee etc.)
• Able to remain alert for extended periods of time

Relationship Skills

• Make members feel comfortable and at ease.
• Be open, friendly and approachable to members
• Initiate interaction with and between members
• Frequently ask if there is any way you can help
• Ask about family, job, hobbies, get to know personally
• Ask about their goals; progress and satisfaction

Member Involvement Skills

• Be knowledgeable about programs areas and share information with members
• Be knowledgeable about the YMCA, its programs and policies
• Be informed and up-to-date on latest developments in your field
• Recommend participation in a variety of Y programs
• Be able to articulate the YMCA’s Mission, values and benefits
• Ask members to contribute to the annual campaign
• Be able to articulate the role and importance of volunteers
• Become proficient in company software
• Close-outs/Balancing Daily Work
• Proficient on General Business Equipment such as: Fax Machine, Copier, Time Clock, Credit Card Machine, etc.)

JOB REQUIREMENTS

Certifications

• Certified in 1st Aid and/or obtain certification within 30 days of hire (YMCA provides on-going classes at no cost to you if hired)
• Certified in CPR and AED and/or obtain certification within 30 days of hire (YMCA provides on-going classes at no cost to you if hired)

General Requirements

This position requires strong organizational, computer, communication and interpersonal skills. The ability and willingness to learn, be multi-task with good problem solving skills, along with excellent customer service skills are essential. Individuals with previous customer service experience and/or a related field along with a strong initiative, adaptable to change, and responsive are encouraged to apply.

BENEFITS

FREE city-wide YMCA membership

Discounted Program Fees