Member Services Advocate - Hybrid

TEKsystems; Scottsdale (AZ); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Direct-hire

Hybrid work schedule

Comprehensive paid training

Career growth

Job summary

TEKsystems in Scottsdale, AZ is seeking an Entry Level Call Center Rep (Member Services Advocate) to provide empathetic, high‑quality support via phone, email, and other channels, guiding members through service requests and claims intake while accurately documenting interactions.

The role offers a direct‑hire, full‑time opportunity with a comprehensive training program, a hybrid work schedule, and clear paths for career growth within a collaborative team environment.

Qualifications

• Strong customer service experience.
• Excellent communication and interpersonal skills.
• Ability to multitask and navigate multiple systems simultaneously.
• Comfort handling phone-based customer interactions throughout the day.
• Strong problem-solving and active listening skills.
• Proficiency with Microsoft Office and computer applications.

Responsibilities

• Delivering exceptional customer service via phone, email, and other communication channels
• Building strong relationships through empathy, active listening, and professionalism
• Assisting members with service inquiries, requests, and claims intake
• Accurately documenting customer interactions and resolutions
• Navigating multiple systems and applications in a fast-paced environment
• Identifying solutions while creating a positive member experience

Skills

Customer service

Communication skills

Multitasking

Microsoft Office

Active listening

Tools

Microsoft Office

Job description

TEKsystems in Scottsdale, AZ is seeking an Entry Level Call Center Rep (Member Services Advocate) to provide empathetic, high‑quality support via phone, email, and other channels, guiding members through service requests and claims intake while accurately documenting interactions.

The role offers a direct‑hire, full‑time opportunity with a comprehensive training program, a hybrid work schedule, and clear paths for career growth within a collaborative team environment.