Member Experience Advocate - Hybrid Support

TEKsystems; Scottsdale (AZ); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental and Vision

401(k) Retirement Plan

Life Insurance

Disability Insurance

HSA (Health Savings Account)

Time Off

Job summary

TEKsystems in Scottsdale, AZ is seeking a Member Services Advocate for a direct-hire, full-time hybrid role. You will serve as a trusted contact for members, guiding them through service requests and claims intake with empathetic, high-quality support.

The position emphasizes strong customer service, effective communication, and the ability to multitask across multiple systems. Training is provided, with a focus on delivering exceptional member experiences.

Qualifications

• Strong customer service experience is required.
• Excellent communication and interpersonal skills are essential.
• Ability to multitask and navigate multiple systems simultaneously.
• Comfort handling phone-based customer interactions throughout the day.
• Strong problem-solving and active listening skills.

Responsibilities

• Delivering exceptional customer service via phone, email, and other channels.
• Building strong relationships through empathy and professionalism.
• Assisting members with service inquiries, requests, and claims intake.
• Accurately documenting customer interactions and resolutions.
• Navigating multiple systems and applications in a fast-paced environment.
• Identifying solutions while creating a positive member experience.

Skills

Strong customer service

Excellent communication

Multitasking

Phone-based interactions

Active listening

Microsoft Office

Tools

Microsoft Office

Job description

TEKsystems in Scottsdale, AZ is seeking a Member Services Advocate for a direct-hire, full-time hybrid role. You will serve as a trusted contact for members, guiding them through service requests and claims intake with empathetic, high-quality support.

The position emphasizes strong customer service, effective communication, and the ability to multitask across multiple systems. Training is provided, with a focus on delivering exceptional member experiences.