Hybrid Member Services Specialist – Remote-Ready Support

PURE Insurance; Scottsdale (AZ); Hybrid; USD 45,000 - 61,000; Full time

Benefits offered by this job

Commuter stipend

Hybrid work schedule

Job summary

PURE Insurance in Scottsdale, AZ is seeking a Customer Service Representative to respond to member inquiries via phone, email, text and live chat, and to assist with billing questions, policy changes, and renewals with accuracy.

The role offers a hybrid schedule (in-office 3 days, remote 2 days), on-the-job onboarding, and opportunities for overtime and ongoing development within a member-owned insurer focused on exceptional service.

Qualifications

• Experience delivering excellent customer service across multiple channels (phone, email, text, live chat).
• Ability to quickly switch between applications and manage simultaneous tasks.
• Strong written and verbal communication with a focus on accuracy and integrity.

Responsibilities

• Respond to member inquiries via phone, email, text and live chat.
• Assist with billing questions, policy changes and renewals, ensuring accuracy and clear communication.

Skills

Customer service

Multichannel support

Communication

Job description

PURE Insurance in Scottsdale, AZ is seeking a Customer Service Representative to respond to member inquiries via phone, email, text and live chat, and to assist with billing questions, policy changes, and renewals with accuracy.

The role offers a hybrid schedule (in-office 3 days, remote 2 days), on-the-job onboarding, and opportunities for overtime and ongoing development within a member-owned insurer focused on exceptional service.