Hybrid Member Services Specialist (Insurance)

PURE Insurance; Scottsdale (AZ); Hybrid; USD 48.000 - 58.000; Vollzeit

Benefits dieser Stelle

Commuter stipend

Overtime pay

Performance bonus

Salary reviews

Zusammenfassung

PURE Insurance in Scottsdale is seeking a Member Services Associate to respond to member inquiries and assist with billing, policy changes and renewals. You will work in a hybrid setup, spending three days in-office and two days remotely, with a schedule that may include evenings or Saturdays as needed.

You will excel at multitasking, communicating clearly, and delivering empathetic service. The role emphasizes accuracy, teamwork, and a commitment to helping members manage their insurance needs

Qualifikationen

• Experience in customer service or frontline support roles.
• Clear written and verbal communication skills.
• Ability to juggle multiple applications and tasks with attention to detail.

Aufgaben

• Respond to member inquiries via phone, email, text and live chat to facilitate easy collaboration.
• Provide support for billing inquiries, policy changes, renewal inquiries, and our online portal with accuracy.

Kenntnisse

Customer service

Communication

Multitasking

Problem solving

Jobbeschreibung

PURE Insurance in Scottsdale is seeking a Member Services Associate to respond to member inquiries and assist with billing, policy changes and renewals. You will work in a hybrid setup, spending three days in-office and two days remotely, with a schedule that may include evenings or Saturdays as needed.

You will excel at multitasking, communicating clearly, and delivering empathetic service. The role emphasizes accuracy, teamwork, and a commitment to helping members manage their insurance needs