Member Services Advocate (Hybrid) — Career Growth

TEKsystems; Phoenix (AZ); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Hybrid work schedule

Direct-hire

Paid training

Career growth

Collaborative team

Impactful work

Job summary

TEKsystems in Phoenix/Scottsdale is seeking an Entry Level Call Center Rep to deliver empathetic, high-quality support via phone and email. You will assist members with service inquiries, process claims intake, and document interactions across multiple systems in a fast-paced environment.

This direct-hire, full-time position offers comprehensive paid training, a hybrid schedule, and strong opportunities for growth within a supportive team focused on exceptional customer experiences.

Qualifications

• Strong customer service experience.
• Excellent communication and interpersonal skills.
• Ability to multitask and navigate multiple systems simultaneously.
• Comfort handling phone-based customer interactions throughout the day.
• Strong problem-solving and active listening skills.
• Proficiency with Microsoft Office and computer applications.

Responsibilities

• Delivering exceptional customer service via phone, email, and other communication channels.
• Building strong relationships through empathy, active listening, and professionalism.
• Assisting members with service inquiries, requests, and claims intake.
• Accurately documenting customer interactions and resolutions.
• Navigating multiple systems and applications in a fast-paced environment.
• Identifying solutions while creating a positive member experience.

Skills

Customer service

Communication

Multitasking

Phone handling

Active listening

Microsoft Office

Tools

Microsoft Office

Job description

TEKsystems in Phoenix/Scottsdale is seeking an Entry Level Call Center Rep to deliver empathetic, high-quality support via phone and email. You will assist members with service inquiries, process claims intake, and document interactions across multiple systems in a fast-paced environment.

This direct-hire, full-time position offers comprehensive paid training, a hybrid schedule, and strong opportunities for growth within a supportive team focused on exceptional customer experiences.