Hybrid Call Center Advocate — Start Your Growth

TEK Systems; Phoenix (AZ); Hybride; USD 29 000 - 39 000; Plein temps

Avantages offerts par ce poste

Hybrid work schedule

Comprehensive paid training

Long-term stability

Career growth

Collaborative team environment

Positive impact on customers

Résumé du poste

TEKsystems in the Phoenix/Scottsdale area is hiring an Entry Level Call Center Rep to serve as a trusted member services advocate, guiding customers through service requests and claims intake with empathy across phone, email and other channels.

The role emphasizes relationship-building, active listening, multitasking across multiple systems, and delivering high-quality support in a fast-paced environment. The hybrid schedule and comprehensive training support career growth.

Qualifications

• Strong customer service experience
• Excellent communication and interpersonal skills
• Ability to multitask and navigate multiple systems simultaneously
• Comfort handling phone-based customer interactions throughout the day
• Strong problem-solving and active listening skills
• Proficiency with Microsoft Office and computer applications

Responsabilités

• Delivering exceptional customer service via phone, email, and other communication channels
• Building strong relationships through empathy, active listening, and professionalism
• Assisting members with service inquiries, requests, and claims intake
• Accurately documenting customer interactions and resolutions
• Navigating multiple systems and applications in a fast-paced environment
• Identifying solutions while creating a positive member experience

Connaissances

Customer service

Communication

Multitasking

Empathy

Problem solving

Outils

MS Office

Description du poste

TEKsystems in the Phoenix/Scottsdale area is hiring an Entry Level Call Center Rep to serve as a trusted member services advocate, guiding customers through service requests and claims intake with empathy across phone, email and other channels.

The role emphasizes relationship-building, active listening, multitasking across multiple systems, and delivering high-quality support in a fast-paced environment. The hybrid schedule and comprehensive training support career growth.