Member Experience Specialist - Hybrid Billing & Support

PURE Insurance; Scottsdale (AZ); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Commuter stipend

Overtime opportunities

Performance bonus

Job summary

PURE Insurance in Scottsdale is hiring a Member Services Associate to respond to member inquiries by phone, email, text and live chat, and to assist with billing questions, policy changes and renewals through our online portal.

This full-time, hybrid position requires multitasking, clear communication and integrity. You will train on onboarding programs, receive commuter support, and start at $50,000 with overtime and a performance bonus; future salary increases are possible.

Qualifications

• Ability to multitask across multiple applications to complete tasks.
• Effective written and verbal communication via phone, email, text and chat.
• Integrity and reliability in a fast-paced environment.

Responsibilities

• Respond to member inquiries via phone, email, text, and live chat.
• Provide support for billing, policy changes, and renewals, including the online portal.

Skills

Customer service

Job description

PURE Insurance in Scottsdale is hiring a Member Services Associate to respond to member inquiries by phone, email, text and live chat, and to assist with billing questions, policy changes and renewals through our online portal.

This full-time, hybrid position requires multitasking, clear communication and integrity. You will train on onboarding programs, receive commuter support, and start at $50,000 with overtime and a performance bonus; future salary increases are possible.