Member Experience Advocate | Hybrid Role

TEKsystems; Phoenix (AZ); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Comprehensive paid training program

Hybrid work schedule

Direct-hire opportunity

Strong career growth opportunities

Collaborative team environment

Job summary

TEKsystems is seeking a Member Services Advocate in Phoenix, AZ for a direct-hire, full-time role with a hybrid work arrangement. The position focuses on delivering concierge-level customer service, guiding members through service requests and claims intake, and maintaining accurate records in a fast-paced environment.

Ideal candidates have strong customer service experience, excellent communication, and the ability to multitask across systems.

Qualifications

• Strong customer service experience.
• Excellent communication and interpersonal skills.
• Ability to multitask and navigate multiple systems.
• Comfort handling phone-based customer interactions throughout the day.
• Strong problem-solving and active listening skills.
• Proficiency with Microsoft Office and computer applications.

Responsibilities

• Deliver exceptional customer service via phone, email, and other communication channels.
• Build strong relationships through empathy, active listening, and professionalism.
• Assist members with service inquiries, requests, and claims intake.
• Accurately document customer interactions and resolutions.
• Navigate multiple systems and applications in a fast-paced environment.
• Identify solutions while creating a positive member experience.

Skills

Communication

Interpersonal skills

Multitasking

Phone-based service

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

TEKsystems is seeking a Member Services Advocate in Phoenix, AZ for a direct-hire, full-time role with a hybrid work arrangement. The position focuses on delivering concierge-level customer service, guiding members through service requests and claims intake, and maintaining accurate records in a fast-paced environment.

Ideal candidates have strong customer service experience, excellent communication, and the ability to multitask across systems.