Hybrid Member Services Specialist

PURE Insurance; Scottsdale (AZ); Hybrid; USD 45,000 - 61,000; Full time

Benefits offered by this job

Commuter support

Paid onboarding

Home office equipment

Job summary

PURE Insurance in Scottsdale is seeking a Customer Support Associate to handle member inquiries via phone, email, text and live chat. You will assist with billing questions, policy changes and renewals, and help members navigate our online portal.

The role is hybrid in-office (3 days) and remote (2 days), with a 40-hour work week, and starts at $53,000 per year. Overtime opportunities and a $500 monthly bonus are available, with regular reviews for raises.

Qualifications

• You are comfortable with computers and can switch between multiple applications.
• You can remember details, prioritize tasks and think critically to solve problems.
• You communicate clearly over phone and in writing with integrity.

Responsibilities

• Quickly respond to member inquiries via phone, email, text and live chat.
• Provide support for billing inquiries, policy changes, renewal inquiries and online portal.

Skills

Customer service

Multitasking

Communication

Job description

PURE Insurance in Scottsdale is seeking a Customer Support Associate to handle member inquiries via phone, email, text and live chat. You will assist with billing questions, policy changes and renewals, and help members navigate our online portal.

The role is hybrid in-office (3 days) and remote (2 days), with a 40-hour work week, and starts at $53,000 per year. Overtime opportunities and a $500 monthly bonus are available, with regular reviews for raises.