Member Services & Accounts Specialist

SECU; Wilson (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

SECU is seeking a Member Services Representative to articulate product information, open and maintain member accounts, and support branch operations. The role emphasizes accurate cash handling, notary assistance, and delivering high-quality service across in-person, phone, and digital channels.

The position requires a high school diploma or GED, strong communication, and reliable performance. Experience with CXone and OnBase is a plus; a related bachelor's degree is preferred for advancement.

Qualifications

• Requires a high school diploma or GED.
• Strong communication and listening skills for member interactions.
• Ability to solve problems and exercise good judgment in banking scenarios.
• Prioritizes dependability and timely service.

Responsibilities

• Explain product information to members and answer questions.
• Open and maintain accounts and perform tax-advantaged transactions.
• Handle cash, balance drawers, and process deposits/withdrawals.
• Provide refunds, notary services, and referrals to advisory services as needed.
• Assist with drive-through operations and maintain cash controls.

Skills

Communication skills

Active listening

Problem solving

Customer service

Dependability

Education

High school diploma or GED

Bachelor’s degree or CCUE preferred

Tools

CXone

OnBase

Job description

SECU is seeking a Member Services Representative to articulate product information, open and maintain member accounts, and support branch operations. The role emphasizes accurate cash handling, notary assistance, and delivering high-quality service across in-person, phone, and digital channels.

The position requires a high school diploma or GED, strong communication, and reliable performance. Experience with CXone and OnBase is a plus; a related bachelor's degree is preferred for advancement.