Member Services

YMCA of Greater Dayton; Springfield (OH); On-site; USD 15,000 - 18,000; Part time

Job summary

YMCA of Greater Dayton in Springfield, OH, seeks a Part Time/Non-Exempt Member Services Representative to assist members at the service desk. You will handle membership transactions, answer questions, conduct tours, and help create a welcoming environment.

Weekend and evening availability is required. The role emphasizes excellent customer service, accurate cash handling, and proactive problem solving to keep the facility running smoothly and members engaged.

Qualifications

• High school diploma or GED required.
• One year or more of customer service experience required.
• Weekend and evening availability required.

Responsibilities

• Provides excellent member service.
• Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner.
• Follows Member Service Desk processes and systems.
• Conducts tours of the facility for prospective members and guests.
• Displays excellent telephone skills.
• Handles monetary transactions and appropriate reconciliation of these transactions.
• Builds relationships with members and proactively solves problems.
• Performs routine copying and filing.
• Keeps up-to-date with member information as outlined in the member handbook.

Skills

Customer service

Cash handling

Telephone skills

Membership sales

Education

High School Diploma or GED

2-year degree or applicable experience preferred

Job description

Member Services
Springfield Family YMCASpringfield, OH
Part Time/Non-Exempt
$11.00-$13.20/Hourly

Weekend and Evening availability needed.

Position Summary:

Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk.

At the YMCA,We are welcoming: we are open to all. We are a place where you can belong and become.We are genuine: we value you and embrace your individuality.We are hopeful: we believe in you and your potential to become a catalyst in the world.We are nurturingwe support you in your journey to develop your full potential.We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Essential Functions:

• Provides excellent member service.
• Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk.
• Follows Member Service Desk processes and systems.
• Conducts tours of the facility for prospective members and guests.
• Displays excellent telephone skills.
• Handles monetary transactions and appropriate reconciliation of these transactions.
• Builds relationships with members.
• Proactively solves problems.
• Performs routine copying and filing.
• Keeps up-to-date with member information as outlined in the member handbook.
• Follows appropriate safety guidelines.
• Communicates to direct supervisor any concerns or incidents that may need follow-up.
• Communicates any suggestions to improve member services.

Qualifications:

• Must be 18 years of age. High school diploma or GED required.
• A 2-year degree or applicable experience is preferred.
• One year or more of related customer service experience required.