Member Services

YMCA of Greater Dayton; Kettering (OH); On-site; USD 15,153 - 17,908; Part time

Job summary

YMCA of Greater Dayton is seeking a Part Time/Non-Exempt Member Services team member in Kettering, OH. The role supports the Member Services Desk with sales, registrations, and member inquiries, delivering a welcoming experience.

Shifts include Fridays 2:00 PM–8:00 PM, Saturdays 7:00 AM–2:00 PM, Sundays 1/month 8a-1p &/or 1-5p, plus Monday and Tuesday evenings. Requires 18+, HS diploma or GED, and strong computer/communication skills.

Qualifications

• Must have strong customer service skills and the ability to multitask in a fast-paced environment.
• Good verbal communication and a welcoming demeanor are essential.
• Solid computer skills and ability to navigate multiple software systems.
• Reliability, professionalism, and a positive attitude are required for creating a welcoming experience.

Responsibilities

• Provide excellent member service at the Member Services Desk.
• Handle membership sales, changes, cancellations, and registrations accurately.
• Conduct facility tours for prospective members and guests.
• Answer phone inquiries with professional, helpful communication.
• Process monetary transactions and reconcile cash daily.
• Build relationships with members and proactively resolve issues.

Skills

Customer service

Communication

Cash handling

Multitasking

Computer skills

Education

High school diploma or GED

Two-year college degree preferred

Tools

Point-of-sale systems

Job description

# Member Services - Kettering, OH## Breadcrumb1. Member Services2. Member ServicesDescription## Member Services## Kettering, OHApply**Member Services**South YMCAKettering, OH**Part Time/Non-Exempt****$11.00-$13.20/Hour****Strong technical and communication skills needed.****Availability Requirements** **Applicants must be available to work the following shifts:****Fridays: 2:00 PM – 8:00 PM** **Saturdays: 7:00 AM – 2:00 PM** **Sundays: 1/month 8a-1p &/or 1-5p** **Monday Evenings: Availability required** **Tuesday Evenings: Availability required****Position Summary:**Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk.At the YMCA, **We are welcoming**: we are open to all. We are a place where you can belong and become. **We are genuine**: we value you and embrace your individuality. **We are hopeful**: we believe in you and your potential to become a catalyst in the world. **We are nurturing** we support you in your journey to develop your full potential. **We are determined**: above all else, we are on a relentless quest to make our community stronger beginning with you.**Essential Functions:*** Provides excellent member service.* Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk.* Follows Member Service Desk processes and systems.* Conducts tours of the facility for prospective members and guests.* Displays excellent telephone skills.* Handles monetary transactions and appropriate reconciliation of these transactions.* Builds relationships with members.* Proactively solves problems.* Performs routine copying and filing.* Keeps up-to-date with member information as outlined in the member handbook.* Follows appropriate safety guidelines.* Communicates to direct supervisor any concerns or incidents that may need follow-up.* Communicates any suggestions to improve member services.**Qualifications:*** Must be 18 years of age. High school diploma or GED required.* A 2-year degree or applicable experience is preferred.* One year or more of related customer service experience required.* The ideal candidate will have strong customer service skills, excellent verbal communication, and the ability to multitask in a fast-paced environment. Applicants must have solid computer skills and be able to efficiently navigate multiple software systems while assisting members. Reliability, professionalism, and a positive attitude are essential for creating a welcoming experience for all who enter the YMCA.Apply